Payment and Customer Service Policy for stlfileviewer.com

What are the accepted payment methods?

We accept Credit Cards, PayPal, Apple Pay, and Google Pay. Payments can be made online via our website or over the phone using PayPal or a credit card.

Do you accept international orders?

Yes, as stlfileviewer.com provides digital STL files, your order can be accessed and downloaded from anywhere in the world with an internet connection.

Can I pay over the phone?

Yes, we accept payments over the phone using PayPal or a credit card. Please contact our customer service team at support@stlfileviewer.com or call us to process your payment securely.

Is my payment on your site secure?

All online payments on stlfileviewer.com are safe and secure. Our website uses industry-standard encryption technology to protect your private information during transactions. This encryption system ensures security and peace of mind, provided your browser and local network support encrypted data transmissions. Phone payments are also processed securely through trusted payment systems.

What should I do if I get an error when paying with my credit card?

If you encounter an error while trying to check out with a credit card online, please try again. Any previous orders placed without successful payment will be canceled within 24 hours. You can also call us to process your payment over the phone using your credit card or PayPal. We recommend checking with your credit card provider to confirm that your card is active and available for use.

What can I do if I cannot place an order successfully online?

If you’re unable to complete your order online, try these steps:

• Clear your browser cookies, restart your browser, disable your firewall, and attempt again.
• If the issue persists, try using a different computer or browser (e.g., Firefox).
• Alternatively, wait a few hours and try logging in again.
• If these steps don’t resolve the issue, you can contact us via live chat on stlfileviewer.com, email us at support@stlfileviewer.com, or call us to place your order over the phone.

Are all your items in stock?

As stlfileviewer.com provides digital STL files, all items listed are generally available for immediate download. However, due to high demand or author updates, some items may occasionally be temporarily unavailable. If you purchase an item that is unavailable, we will contact you as soon as possible to offer a similar alternative or process a prompt refund to your account, in line with our refund policy.

Can I change my order after my credit card is charged?

Once an order for digital STL files has been placed and processed, modifications or cancellations are challenging due to the nature of digital downloads. If you need to change your order, please contact us immediately via live chat on stlfileviewer.com, email us at support@stlfileviewer.com, or call us. We will do our best to accommodate your request before the files are downloaded.

How can I track my order?

For digital STL files, your order is available for download immediately after purchase. You can check your order status and access your files anytime via your account on stlfileviewer.com using your order number and email address. We will send you a confirmation email with download instructions once your order is processed. For assistance, reach out via live chat or email at support@stlfileviewer.com.

What should I do if my order never arrived?

For digital STL files, “non-delivery” typically refers to issues accessing your download. First, confirm that your order was processed by checking your account or the confirmation email. If you cannot access your files within 24 hours, please contact us via live chat on stlfileviewer.com, email us at support@stlfileviewer.com, or call us for assistance.

How do I return a product purchased from this site?

At stlfileviewer.com, we strive to deliver high-quality 3D STL models to enhance our customers’ 3D printing experience, and we extend that commitment to our customer service. As STL files are digital goods, returns are handled per our refund policy. If you believe you are eligible for a refund (e.g., the item is “not as described” or has technical issues), please contact us via live chat on stlfileviewer.com, email us at support@stlfileviewer.com, or call us for assistance. Refer to our refund policy for detailed terms.

Reserving the Right:

stlfileviewer.com reserves the right to adjust the Payment and Refund Policy as needed. Special circumstances may involve collaboration with our authors or platform partners. For more details, contact our customer service via live chat, email at support@stlfileviewer.com, or phone.

How long will it take to process a refund?

The total time for processing a refund includes:

• Processing Time: This includes the time from when you request a refund through to the completion of our processing procedures, typically within 1-2 business days, subject to our refund policy terms (e.g., within 7 days of purchase for eligible cases).
• For specific timelines or assistance, please reach out via live chat on stlfileviewer.com, email us at support@stlfileviewer.com, or call us.