Refund Policy

Refund Policy for stlfileviewer.com – 3D STL Printing Models

Hi, we’re stlfileviewer.com. As a platform, these rules outline what you can expect from the authors of the 3D STL models you buy. They apply to all authors and customers.

The products that authors sell on the platform are digital goods (STL files for 3D printing) and cannot be “returned,” so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Before You Ask for a Refund from an Author

If you have purchased a 3D STL model from our platform and are experiencing a technical issue with the file (such as inability to print or design errors), we recommend that you first contact the author of that item and seek assistance. Often, they’ll be able to help troubleshoot your problem.

Asking for Refunds from Authors via stlfileviewer.com

We understand, however, that sometimes the author may not be able to solve your issue, or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect an author to provide you with a refund:

  • Item is “not as described” or the item doesn’t work the way it should.
  • Item has a security vulnerability.
  • Item support is promised but not provided.
  • Item support extension not used.
  • Items that have not been downloaded.

Resolving Disputes

Item is “not as described” or the item doesn’t work the way it should

If a 3D STL model doesn’t work the way it should (e.g., it cannot be printed correctly or has significant flaws), the author is required to promptly fix the issue by updating the file. An item is “not as described” if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described,” then you would be entitled to a refund from the author.

Item has a security vulnerability

If a 3D STL file contains a security vulnerability (such as embedded malicious code) and can’t easily be fixed, you would be entitled to a refund from the author. If the item can be fixed, then the author should do so promptly by updating the file. If the item contains a security vulnerability that is not patched in an appropriate timeframe, then we would expect the author to provide a refund for the item.

Item support is promised but not provided

If an author advertises their 3D STL model as including item support, you have a current support entitlement, and you are not provided that support in accordance with the item support policy, the author should provide you with a refund.

Item support extension not used

If you purchase an item support extension and request a refund of that extension before your existing item support expires, we would expect the author to provide you with a refund of that item support extension.

Items that have not been downloaded

If you have not downloaded a purchased 3D STL model within 3 months from the date of purchase, you may be eligible for a refund. You will be required to provide the author of that item your purchase code in order for the author to verify your claim that you have not downloaded the item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.

Resolving Disputes

If you and an author can’t come to an agreement about a refund, you can raise a dispute and have stlfileviewer.com investigate the matter. We may ask you to provide supporting documentation or evidence. Any refund issued by stlfileviewer.com is entirely discretionary. We will make a decision based on all available information, and you agree that our decision is final.

Neither stlfileviewer.com nor Authors Are Obliged to Give Policy Refunds in Any of the Situations Listed Below:

  • You don’t want it after you’ve downloaded it.
  • The item did not meet your expectations or you feel the item is of low quality.
  • You simply change your mind.
  • You bought an item by mistake.
  • You do not have sufficient expertise to use the 3D STL model or print it.
  • You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund.
  • You can no longer access the item because it has been removed, or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

WE GOT YOU COVERED!

7 Days Buyer Protection

When you buy a 3D STL model on stlfileviewer.com, you can rest assured you will get exactly what you paid for!

We offer buyer protection for cases in which the product doesn’t work as advertised in the product description page.

Terms to Request a Refund:

  • You must request the refund no longer than 7 days from the original purchase date.
  • You must request the refund by addressing our support only at support@stlfileviewer.com.
  • The product doesn’t work as advertised on the product description page.
  • You must detail the issue experienced using the comments tab on the product page.
  • The author or our team didn’t reply to your message in the inbox within your dashboard within 7 days.

Contact Us

If you have any questions about this Refund Policy, You can contact us:

Email: support@stlfileviewer.com